Electronics | Radio | Wireless Service Field Technician


Job Details


We are looking for a Service Field Technician to join our team at Jannatec Technologies to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


Main Responsibility 


  • This position’s main responsibility is to program, install, test, troubleshoot and repair communications equipment including two-way radio and wireless communication systems and leaky feeder systems utilizing underground and surface coverage. In addition, in-house bench repairs and assistance with product builds will be required. The individual filling this role must be comfortable working independently and as part of a team.


  • Working out of the Jannatec Technologies Sudbury Office


  • Willing and able to travel within Canada and internationally to support our clients


  • Compensation: $20.00 - $25.00 hourly for 40 hours per week


  • 1 permanent full-time vacancy


  • Available as soon as possible


  • Day shifts, overtime, on-call


Job Requirements


Language – English, French is considered an asset.


Education - College, Electronic/Electrical/Instrumentation Technician /Technologist Program or equivalent. MUST be willing to learn.




Experience is an asset (professional 2-way radios/wireless system), willing to train suitable candidate.




  • On-site installation repairs and support of Telecommunications equipment and systems both on the surface and underground environments.


  • Interpreting customer requirements to understand and anticipate their needs.


  • Provide telephone customer support for fault diagnosis and technical guidance.


  • Processing of Work Orders, Service reports and other administrative paperwork associated with day to day operations.


  • Assist in design and configuration of product and applications based on specific site requirements.


  • Other tasks assigned by management.


  • Occasional bench work and repairs in the shop. Working knowledge of Motorola Portables and other radios




  • Excellent customer service skills


  • A good team player who can demonstrate a positive and self-motivated attitude.


  • Valid driver license. Clean abstract.


  • Must be willing and able to work underground in mining environments.


  • Must be willing to work in a fast-paced environment while ensuring attention to detail and quality.


  • Experience an asset with networking software, hardware, communication software, MS Office, MS Outlook, radio communication equipment, telecommunication systems.




Send us your resume and cover letter outlining your skills and talents 

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